Return Policy

For the full policy, including order cancellations and refunds, see our Return and refund policy.

RETURNS

Return eligibility, the return-request deadline and how that deadline is measured vary by manufacturer and product. The applicable manufacturer's terms govern. Before purchasing, review the product-specific terms or contact customerservice@ramphand.com or 888-303-RAMP to confirm the eligibility, deadline, exclusions and applicable manufacturer restocking fee for your item.

Products approved for a non-defective return must be in new, unused condition and in their original packaging.

A Return Authorization (RA) must be requested from Ramp Hand within the applicable manufacturer's return-request deadline. Returns received without an RA will not be credited. Email customerservice@ramphand.com or call 888-303-RAMP with your order number, name, item number (SKU) and reason for return. Do not ship the item until you receive authorization and the correct return address. Once an RA has been received, products must be returned within 14 days unless the manufacturer's return instructions specify a different deadline.

For approved non-defective returns, the applicable manufacturer restocking fee, original outbound shipping costs and a 3.9% processing fee will be deducted from the refund. The customer is responsible for return freight/shipping.

For defective or shipping-damaged items, or a Ramp Hand error, contact us for instructions. Non-defective-return deductions are not automatically applied to these cases.

Additional non-returnable items: Gift cards.

RETURNS (IF APPLICABLE):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

  

LATE OR MISSING REFUNDS (IF APPLICABLE):

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please use the Contact Us the top of the page and send us an email. We will reply within 24 hours of hearing from you.

   

EXCHANGES (IF APPLICABLE):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email by clicking the contact us at the top of this page.

We make sure to answer all emails within a 24 hour timeframe.

  

SHIPPING:

To return your product please email us for instructions we will answer your email within 24 hours. Depending on where you live, the time it may take for your exchanged product to reach you may vary.