ORDER CONFIRMATION

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.  Orders typically arrive to you within 10 business days (2 weeks).  

ORDER SHIPMENT

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at customerservice@ramphand.com.

DEFECTS OR DAMAGES

If your item is defective or was damaged in shipping, please call us at 1-888-303-RAMP or email us at customerservice@ramphand.com We will arrange for the item to be repaired or replaced promptly.

CANCELLED ORDERS

Orders cancelled after the payment has been processed will be refunded the full amount minus processing fees of 3.9%. 

Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 10% - 30% restocking fee (minimum $25) will apply.

RETURNS

Return eligibility, the return-request deadline and how that deadline is measured vary by manufacturer and product. The applicable manufacturer's terms govern. Before purchasing, review the product-specific terms or contact customerservice@ramphand.com or 888-303-RAMP to confirm the eligibility, deadline, exclusions and applicable manufacturer restocking fee for your item.

Products approved for a non-defective return must be in new, unused condition and in their original packaging.

A Return Authorization (RA) must be requested from Ramp Hand within the applicable manufacturer's return-request deadline. Returns received without an RA will not be credited. Email customerservice@ramphand.com or call 888-303-RAMP with your order number, name, item number (SKU) and reason for return. Do not ship the item until you receive authorization and the correct return address. Once an RA has been received, products must be returned within 14 days unless the manufacturer's return instructions specify a different deadline.

For approved non-defective returns, the applicable manufacturer restocking fee, original outbound shipping costs and a 3.9% processing fee will be deducted from the refund. The customer is responsible for return freight/shipping.

For defective or shipping-damaged items, or a Ramp Hand error, contact us for instructions. Non-defective-return deductions are not automatically applied to these cases.

RETURN SHIPPING

For approved non-defective returns not caused by a Ramp Hand error, return freight/shipping is the customer’s responsibility. We are happy to help you find the right shipping method to use once you have requested your RA number. You should make sure you insure larger items for their retail value to protect against shipping damage.

You will be given a shipping address when you receive your return instructions.  Make sure you follow the instructions precisely.  If an item is returned to the wrong address, Ramp Hand may need to charge for any additional shipping fees associated with shipping the item to the correct location. Similarly, if a pickup with a delivery carrier is missed, Ramp Hand may issue a fee per missed scheduled pickup.

REFUNDS

Once your return is received, Ramp Hand will issue a refund to the payment form used for the purchase less the original shipping, processing and restocking fee if applicable. Please allow 2-4 weeks for your refund to be issued.

For approved non-defective returns, deductions are the applicable manufacturer restocking fee, original outbound shipping costs and a 3.9% processing fee, as described above.