Returns

RETURNS:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns will incur a 25% restocking fee, plus a 3.9% processing fee. The customer will be responsible for return shipping.

Additional non-returnable items:

- Gift cards

There are certain situations where only partial refunds are granted (if applicable)

Items with obvious signs of use. Any item not in its original condition is damaged, or missing parts for reasons not due to our error and any item that is returned more than 30 days after delivery will be deemed as non-returnable items.

RETURNS (IF APPLICABLE):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE):

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please use the Contact Us the top of the page and send us an email. We will reply within 24 hours of hearing from you.

EXCHANGES (IF APPLICABLE):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email by clicking the contact us at the top of this page.

We make sure to answer all emails within a 24 hour timeframe.

SHIPPING:

To return your product please email us for instructions we will answer your email within 24 hours. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Shipping

We want you to have the best experience possible and enjoy shopping with us. For most orders, please allow up to 12 business days for delivery but below outlines further specifics surrounding shipping time frames for different parts of the USA. We use this time frame as a precaution to ensure your order delivers in time, but in most cases orders arrive before the maximum time frame.

If you have any questions, issues or need assistance with tracking your order please use the 'Contact Us' link on top of this page. We will respond within 24 hours to your email.

Estimated delivery time to US: 6-12 business days

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Collection: Roll-A-Ramp RV

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